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Position Title

    Resident Manager - New Ground Everett

Description

    The Resident Manager is a member of a transitional housing team. The Resident
    Manager is the landlord for twelve homeless youth age eighteen to twenty one. The
    Resident Manager implements agency and program policies, is responsible for the
    safety and cleanliness of the buildings and the resident apartments, is responsible
    for the landlord tasks of rent determination and collection, as well as maintenance
    of the apartments, and emergency coverage. The Resident Manager will schedule
    and supervise Weekend Relief staff, ensuring community building activities occur
    each weekend.

Responsibilities

    A. Guidance and Supervision
        1. Be on-site during evening hours Sunday through Thursday from 4:30 pm to
        11pm and on-call with site cell phone 11:00 pm to 8:00 am Sunday through
        Friday mornings.
        2. Have overall responsibility for security and cleanliness of facility and grounds
        during shift, maintaining daily review and documentation of video surveillance
        footage.
        3. Interview, train, calendar/schedule in Sharepoint, and provide direct
        supervision to Weekend Relief Staff, ensuring that agency holidays are covered
        and that they facilitate a community building activity each weekend. If a holiday
        or weekend does not have coverage, the Resident Manager is on call, unless
        otherwise planned with Lead Case Manager.
        4. Oversee landlord tasks of rent determination/collection with complete
        calculations and documentation, weekly apartment inspections with
        documentation, and maintenance upkeep of all areas. Keep the office garages
        clean and organized. Enter maintenance requests in Sharepoint and follow up
        with FOY Maintenance personnel if requests are not completed in a timely
        manner.
        5. Respect confidentiality of the young adult, providing a safe, non-judgmental
        environment that is accepting of all. Conduct intake and exit inspections and    
        paperwork for each unit within one week of move-in and vacancy. Prepare the
        apartment for a new resident within one week of a vacancy; this may entail
        bagging personal possessions and storing for 45 days in the office garages
        and then disposing in compliance with program rules.
        6. Create a life skills growth plan with each resident that centers on growing in
        becoming a good tenant. Monitor the plan on a bi-weekly basis with accurate
        documentation. Schedule a monthly life skills class with outside presenters;
        these classes are mandatory for all residents.
        7. Report to Lead Case Manager changes in young adult’s behavior or situation
        that includes successes and challenges. The Resident Manager does not
        provide case management, instead refers clients to speak with the Lead Case
        Manager. The Resident Manager, when on-site, is to complete the landlord tasks
        and only respond to resident emergencies. Report as needed to HYS on call
        phone, and complete an Incident Report when there is an emergency.

    B. Monitoring Tasks
        1. Document daily video surveillance footage.
        2. Document bi-weekly resident life skills growth in being a good tenant in client
        files.
        3. Keep the Weekend Relief Sharepoint Calendar current.
        4. Document weekly apartment inspections in client files.
        5. Enter and monitor completion of Sharepoint Maintenance Requests.
        6. Keep current all rent and deposit paperwork in client files.
        7. Ensure that intake and exit work and paperwork is completed within one week
        of move-in and vacancy and are placed in client files.

    C. Participate as a Member of the Residential Team
        1. Be familiar with Independent Living Plan goals for each resident and
        incorporate them within the Life Skills Plan for each resident on being a good
        tenant.
        2. Attend and participate in shift change meetings with Lead Case Manager and
        in monthly New Ground Everett Team Meetings.
        3. Plan and facilitate monthly Life Skills Classes.
        4. Support the work of Weekend Relief.
        5. Attend agency or professional training, seminars, or conferences to
        increase professional knowledge.

Required Skills and Qualifications

    A. Education and Experience
        1. A Bachelor of Arts Degree in a social service field is preferred.
        2. Must be at least 25 years of age.
        3. Experience working with teens/young adults in alternative setting a plus.
        4. Must have a valid Washington State driver's license or be able to obtain one
        by date of employment.
        5. Employees and volunteers who operate their own or Friends of Youth vehicles
        on Friends of Youth business must have a safe driving record as defined by
        Friends of Youth. Employees and volunteers who operate their own vehicle(s)
        on Friends of Youth business must carry auto liability insurance that complies
        with the requirements of Friends of Youth.
        6. Must have a Red Cross First Aid Card, CPR training, HIV/AIDs training, or be
        able to obtain one within thirty days of employment.
        7. Must pass TB screening.
        8. Must successfully pass criminal history check (WAC 388-148-0035).
        9. Education or experience in cultural competency.

    B. Knowledge, Skills and Abilities
        1. An ability to engage with diverse populations in a culturally responsive manger.
        2. Demonstrate a commitment to the values of equity and inclusion by honoring
        and celebrating diverse characteristics and expressions of personal identity.
        3. Understand and be sensitive to the dynamics of homeless youth and
        incorporate knowledge into daily interactions with youth.
        4. Understand the effects of marginalization, and oppression of homeless youth
        of color and homeless youth who identify as LGBTQ.
        5. Ability to show tolerance and acceptance of youth.
        6. Understand nature of youth/adult relationship. Is comfortable with, and accepts
        role of authority.
        7. Good role model.
        8. Knowledge of Strength Based Practice, Harm Reduction Model, and Trauma
        Informed Care.
        9. Demonstrate control in stressful situations.
        10. Know personal stressors and weaknesses, and work to overcome them.
        11. Knowledge of relevant COA standards, or willingness to become familiar with
        them, and participation in a Performance and Quality Improvement process.

Hours

    1.0 FTE with 30 office hours Sunday through Thursday 4:30 pm - 11pm  and
    on-call Sunday night through Friday morning.

Salary

    $17 / hour

Reports to

   Lead Case Manager

Location

    Everett

Application Deadline

    Open until filled

Contact

     Send cover letter and resume to Leah Rankin at leah@friendsofyouth.org

Job Posting Date

    3/29/18
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